Headquartered in Birmingham, Warren Averett is one of the Southeast’s largest CPA and business advisory firms. The company began using Microsoft Dynamics CRM about three years ago primarily to track sales opportunities and manage registrations for educational events. The web-based, MSCRM “Customer Portal” allows clients, prospects [...]
Join Me For This Very Special Meet the Experts Live!
You can tell a lot about the future direction of a company by listening to their executives. That’s why our sessions with Microsoft executives are some of the most well-attended and highly rated events we offer.
We’re very fortunate to have just such an executive for our [...]
After a bit of a sabbatical, we are pleased to announce the next meeting of the CRMUG Alabama (Birmingham) Regional Chapter at the Innovation Depot office in Birmingham on Friday, April 26th from 9:00 am to 12:00 pm. This is a prime opportunity to learn from the experience of other users in your area, share [...]
Government agencies across the country are using Microsoft Dynamics CRM to improve services to the community.
Example: To better serve its roughly 230,000 residents, the City of Birmingham set up a 311 non-emergency call center. In peak months, the center handles up to 400 calls each day resolving everything from trash removal and street repair to [...]