Case Studies

K-12 Students and Teachers Benefit from Microsoft Dynamics CRM

SITUATION
Alabama Math Science and Technology Initiative (AMSTI) based out of Montgomery, Alabama works with the State Department of Education to train and supply teachers with materials to do hands on Math and Science learning activities.  With eleven regional warehouses throughout the state.  Their mission is to provide all students in Grades K-12 with the knowledge [...]

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OCG Products Uses Microsoft Dynamics CRM to Manage Inventory and Orders

SITUATION
OCG Products is a wholesale distributor of two products, Stretchy Shapes (silicone bracelets in fun shapes) and Tech Candy (designer case sets for Apple’s iPhone and iPad). Partners April Mraz and Cherie Stine got their first taste of the product design and production world with their highly successful Stretchy Shapes line. This boutique line of [...]

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Solution Based on Windows Mobile® Helps Film Exhibitors Stay Organized and Responsive

At the annual American Film Market (AFM), buyers from more than 70 countries attend nearly a thousand screenings. Exhibitors need to follow up on opportunities as quickly as possible, so AFM organizers needed a way to report who attends the numerous screenings.

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Children’s Eye Care Follow Up Service Uses Microsoft CRM to Manage their Dramatic Growth

Sight Savers of Alabama is a non profit agency which builds better futures for disadvantaged children by providing them with improved vision. Sight Savers of Alabama sought a powerful web based system which would allow them to keep up with their fast growing patient population after they expanded state wide.

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311 Call Center Boosts Operational Efficiency, Avoids Higher Costs with CRM Solution

The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center’s previous system was expensive to maintain, difficult to use, and did not support how city departments worked. The city examined several solutions and selected Microsoft Dynamics CRM because of its technical flexibility, cost-effectiveness, and ease of use.

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